If I could do zero stars I would. We bought all new countertops through Lowes. They unfortunately use Floform for fab and install. We were directed to undo all the plumbing for the job to be done. When the installers came out to do the one day job, they made it partially through due top counters being measured wrong. As in WAY wrong. Had to reorder our kitchen sink area due to poor measuring. We had to have all the plumbing re hooked up since all the usable water was only from the tub for handwashing etc. My contractor for our remodel had to fix multiple issues. Sinks were not drilled properly for faucets, edges were wrong etc. Spoke to Brandon the Manager. He belittled my contractor over the phone telling him he was sure everything was right and how they do multiple installs daily and know what they are doing. My contractor asked him to come inspect. He admitted immediately that they were wrong and would be fixed. Sinks were installed in wrong bathrooms etc. When they came back out to do the bathroom vanities we saw some large scratches from transport. The installer said to call the store. Spoke with Lisa. She said they would try to buff it out and go from there. Next install day (day 3) When they could not buff it out the installer called in to let the store know. We were told it would be replaced. So, we had to have the plumbing hooked up once again. Finally the new kitchen counter was installed. Now just waiting for the new vanity. After multiple attempts with Lisa to get some reimbursement for all the plumbing install, we decided to wait until the replacement vanity was installed. Called a few days ago and was told there was no vanity on order and had zero notes about it. Said they would call back. After several days with no response I called again. Kendall had Brandon call me back. He told me it was for me to take up with Lowes not him. Keep in mind Floform scratched the vanity not Lowes. I told him it was up to him. He said it was my problem. I told him he had 2 days to remedy it or I would be at his office to discuss. His little boy response was " I'm warning you if you step foot in this store I will have you escorted off of the property" What a manly guy. I then received a phone call from Ada County advising me not to go to Floform. This is the kind of company Floform is. I wouldn't ever recommend they be used. I am currently in talks with Lowes, the BBB as well as others.
