They stained my oriental rug and did nothing except rewash it. When the stains remained, they claimed to not see them even tho the techs who delivered saw them. What kind of quality control does this company have when they deliver a rug with handprints andspots all over the rug? Is this the kind of company you would trust to clean your fine orientals? They could not remove the stains either. They are just faded. They also put excessive wear on my antique rug.