Whittlesey Landscape Supplies

1.20 | 1 Verified Rating
(512) 385-0732
629 Dalton Ln
Austin, TX, 78742

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Whittlesey Landscape Supplies

Ratings & Reviews

1.2
out of 5.0
Quality
2
Value
1
Flexibility
1
Responsiveness
1
Service
1
1 Review for Whittlesey Landscape Supplies
Sara W. 10/17/2020
  1.2 
Quality
Responsiveness
Value
Service
Flexibility
Spend your money and time elsewhere

Do not spend your time or money here. The first time we went, we got accused (and yelled at) for trying to cut in line to make a purchase when we were trying figure out how to even select our products with the lack of directions and being ignored by staff. Still did not get help until I picked up a palate I found and walked it all the way over to what we needed. Guy apologized profusely, made it right, and we purchased a 1/2 ton of landscape stone, sand, fill stone, and decomposed granite. Assuming that was a fluke, I went back, with my 9 year old daughter in tow, to grab a few large matching landscape stones to complete my project and had THE most bizarre customer experience of my life. They were adamant I had to purchase stones from the few remaining pieces of a palate, stones that were too large or way to small for what I needed. I told them the specific number of stones I needed and what size, and that size happened to be on the top of the new palate right beside the almost empty one. Had one super helpful staff member helping me, apologizing for his coworkers. Had another guy being super confrontational come over multiple times while I picked out the stones from the new palate. Also has his nose hanging out of his mask while he was talking me and had to ask him THREE times to pull that thing over his nose. Finally after raising enough of a stink about being challenged by multiple employees about what stones I was allowed to buy, another guy running the sales register came over, saw what I was being asked to purchase, helped me finish getting the last of my stones, all while my kid was watching, in the heat, sweating her butt off. I will say, that if I was a male, I don’t think I would have been harassed, stood over, and challenged. Told my daughter on the way home sometimes as a female, when you are treated unfairly you just have to stand your ground and not take garbage. Need more black star gravel, but will be trying Round Rock landscape Supply.